Zwing-Kinetic Return & Refund Policy
Effective Date: 02 October 2025
1. Eligibility
- Returns are accepted within 14 days of receiving your order.
- Products must be unused, in their original packaging, and accompanied by proof of purchase.
2. Return Process
To initiate a return:
Contact us at arika@zwing-kinetic.co.za
Securely ship the item to the address provided in our response.
Once we receive and inspect your item, your refund will be processed within 7 business days.
3. Non-Refundable Items
The following items are not eligible for return or refund:
- Customized or personalized products.
- Products damaged due to misuse, negligence, or improper handling.
4. Shipping Costs
Customers are responsible for return shipping costs, unless the product is defective or damaged upon arrival.
In cases of defects or damage, Zwing-Kinetic will cover the return shipping fee.
5. Contact Us
For return or refund inquiries, please contact us:
- 076 727 7247
- arika@zwing-kinetic.co.za
- Business Hours: Monday to Friday: 08:00-17:00